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INTERVIEWS / DEC. 05, 2016
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How to Answer the Top 10 Air Hostess Interview Questions

Aeroflot air hostess
Aeroflot

Getting a job in the airline industry is not an easy feat. Not only are you required to pass several exams and tests as well as fill out numerous applications, but you’ll also have to attend the dreaded interview if you’re successful. But that’s not all: you’ll also probably be competing against hundreds of other candidates from all over the world for the same job.

You, therefore, need to put your best foot forward if you want to enhance your chances of success, and one way of doing that is to carefully prepare for the interview process. To help you out, we’ve put together this list of the 10 most common questions asked in air hostess interviews along with tips on how to answer them!

 

1. What do you know about our airline?

Tip: Your potential employers want to know if you did your homework about the airline you’re applying to, so make sure you do enough research into the airline and familiarise yourself with details such as when it began operations, the number of aircraft it owns, its routes and what their plans for the future are. Remember to emphasise all the positive things you have learned about them either through the ‘About’ page on their website, news and magazine articles or sites like Glassdoor. – ultimately, you want to show off your knowledge of the airline.

 

2. Why do you want to work for our airline?

Tip: Though your main motivation for applying for the job might be the financial rewards it offers, make sure you leave that part out when responding to this question. Instead, talk about the opportunities for growth that working with the airline might offer you. You could also mention something you heard in the news.

 

3. How long do you expect to work for us if hired?

Tip: This is a perfect opportunity to demonstrate your loyalty to an employer. Make a point to talk about your willingness to grow, learn and improve yourself, and remember to never admit to only applying for this job to acquire enough experience to move onto a bigger airline.

 

4. What are your strengths?

Tip: Some of the personality traits that airlines actively look for in air hostesses include being an excellent communicator, eager to help others, a fast learner requiring little supervision and outgoing. Teamwork skills, attention to detail and critical thinking are also important. The trick here is to select the qualities that best describe you in order to provide an effective and personalised response.

 

5. Do you prefer working alone or as part of a team?

Tip: The answer here should be obvious. Airlines are looking for people who work well in a team. You’ll have to convince the interviewer that you are a team player and that you have the ability to follow instructions. Even when you have to work independently, explain that you would want to see your efforts complimenting the collective efforts of the team.

 

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6. How did you deal with a colleague who was not doing their fair share of the work?

Tip: Don’t use this question to disparage your former (or current) colleagues or vent your frustrations. Instead, explain the way your colleague was not doing their job, how you stepped in and what the positive results of your intervention were.

 

7. Recall a time when you had to deal with a difficult passenger. How did you resolve the issue?

Tip: Don’t make the mistake of blaming the customer when answering this question. Instead, mention how you were empathetic and non-judgemental towards them, and how you showed a sincere desire to help them. Explain what the root cause of their problem was, and how you finally resolved it.

 

8. What are your hobbies?

Tip: This question is usually asked to assess your general people skills. Therefore, be sure to focus on hobbies that you enjoy doing with others. For example, sports will highlight your cooperative and leadership abilities, while hobbies like hosting friends for dinner will demonstrate your hospitality skills.

 

9. How will you handle being away from family and friends?

Tip: Be as honest as possible when answering this question. Admit that it will be difficult but that you are willing to adjust to the demands of the job. You could also mention that it will be a great opportunity to experience new cultures and learn new things.

 

10. Are you seeking openings in other airlines?

Tip: If you are, be truthful about it. It will show your potential employers that you are serious about finding a job as an air hostess. However, mention your preference for the airline you are being interviewed for. For instance, you could say something along the lines of: ‘Though I have applied elsewhere, I believe your airline will offer the best opportunity for career growth’.

 

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Can you think of any other questions that are likely to come up in an interview for a cabin crew job? Tell us in the comments section below!

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