Also known as dealers, croupiers mainly work in casinos where they help customers to successfully play games such as blackjack, roulette and stud poker. Without croupiers, there could be little order in casinos because players could violate gaming rules as they wish. If you would like to pursue a career where each day brings the prospect of meeting new people from various parts of the world, you can become a croupier.
What They Do
Croupiers usually perform the following duties;
- Welcoming players to the playing table
- Ensuring all gaming chips are ready and arranged appropriately on the table before the game starts
- Explaining the rules of the games to the players
- Monitoring the players throughout the game to ensure compliance to rules
- Resolving any disputes or misunderstandings that might arise during the game
- Collecting gaming chips from players after the game
- Calculating and issuing payouts to winners
Because casinos usually bust into life in the evenings, croupiers work from 2 pm through to 6 am, all week long. To prevent exhaustion, most croupiers commonly work in shifts, from 2 pm to 10 pm and 10 pm to 6 am.
While at work, croupiers must be well-groomed and smartly addressed. Some casinos provide uniforms for their gaming staff.
Education and Training
There are no set educational qualifications to securing a croupier job. Most casinos would usually hire individuals with a good general education, who then undergo on-the-job training to acquire essential knowledge and skills. Therefore, prospective croupiers must complete the following steps:
- Complete high school
- Pursue a foundation degree in gambling operations or casino operations management
- Secure a criminal background clearance from the Disclosure and Barring Service
- Obtain a license from the Gambling Commission – this involves completing a training program that focuses on casino legislation and customer service.
To become an effective croupier you will need;
- Strong arithmetic skills to make accurate calculations involving huge sums of money
- Good customer-service skills to serve customers diligently
- Foreign language skills to communicate to foreign customers effectively
- Good problem-solving skills to resolve disputes between players
- Ability to move gaming chips and deal cards quickly
Although the salaries for croupiers vary by employer or city, the following table provides the average annual wages in London.
Mean annual wage
£11,500 - £18,500
Source: Nationals Careers Service
Advanced education coupled with vast work experience are the best avenues you can use to advance your career and become a gambling inspector or manager. For instance, you can;
- Pursue professional qualifications offered by the National Gaming Academy through colleges such as the London Gaming College, Blackpool and Flyde College and North Warwickshire and Hinckley College.
- Pursue a bachelor or master’s degree in Gambling and Leisure Management from the University of Salford or University of Sunderland.
Although the National Careers Service reports that there will be about 15,000 new jobs in the leisure and travel sector of the U.K. economy between 2014 and 2020, finding a job won’t be an uphill task provided you have the required knowledge and skills.
Looking to join this profession? Now you know what it takes.