CAREER DEVELOPMENT / JUN. 27, 2014
version 5, draft 5

How to Become a Holiday Representative in Europe

holiday guide

For those wanting to work abroad for the summer, a Holiday Representative job is ideal. It is fast paced, intense and challenging work and many people only do one season in a resort, although some may choose to work their way up the job ladder.

What is the Role of a Holiday Representative?

A Holiday Representative looks after a group of guests in their resort and is the main point of contact for the duration of the holiday.

The main duties of a Holiday Representative are:

  • To meet guests at the airport and arrange transfers
  • To hold welcome meetings for the guests at their hotels
  • To sell car hire and excursions
  • To problem solve any issues
  • To maintain information boards and folders at hotels

Some tasks that you will be required to do are:

  • Report incidents involving guests
  • Record sales of car hire and excursions
  • Communicate with head representative  or resort administrator
  • Attend and guide excursions

Basic Requirements and Qualifications

Holiday Representatives should be over 18 years old and have at least 4 GCSEs (or equivalent) including Maths and English. Customer service experience is desirable and foreign languages are an asset.

Good qualities and skills that a Holiday Representative should have are:

  • Can do attitude
  • Excellent personal presentation
  • Flexibility and initiative
  • Self Confidence
  • Problem Solving
  • Be able to work under pressure
  • Be organized
  • Outgoing nature
  • Be able to work on own and as part of the team

How to Apply

Most Holiday Representative jobs are advertised on the holiday companies’ websites preceding the summer season from January to March. Sometimes they are advertised on travel job websites too or locally in the case of a foreign holiday company.

Training takes place prior to the season both in your own country and in the country you will be working in. You may also be given the chance to work towards a qualification in the travel and tourism industry.

Hours, Salary and Benefits

The work is seasonal with most jobs just being available between April and October depending on the destination. In the winter, opportunities may come up in other destinations such as ski resorts. You will work a 6 day week and up to 12 hours a day as well as being on call to deal with any issues. You will be responsible for guests in a number of hotels in the resort or area and transportation between those areas and the airport.

 

Minimum per month

Maximum per month

Holiday Representative

450 GBP

700 GBP

Head Representative

550 GBP

900 GBP

 

Other benefits may include uniform, flights to the assigned resort, shared accommodation, free excursions and local discounts. The company may also have a reduced staff rate for travel/holidays.

Future Opportunities

You can move up to Head Representative after a couple of years’ experience and train and supervise new Holiday Representatives. After that you can become a Resort manager or Regional Manager. You can be assigned to different countries and will get more choice in your destination as your experience grows. You may also be involved in the recruitment of new Holiday Representatives.

 

 

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