CAREER DEVELOPMENT / JUN. 23, 2014
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How to become a VIP Lounge Agent

VIP Lounge Agents can be found looking after their guests in dedicated airline lounges at the airport. VIP lounges are for business and first class passengers who wish to start their flight in style or just to relax or continue working. These lounges can include facilities such as a spa and relaxation space and business lounge or family room to meet everyone’s needs. They also have 5 star dining areas, a bar service or a champagne bar for the ultimate in luxury. The VIP Lounge Agent is responsible for providing the guest with the best possible service during their time in the lounge as well as providing a tailored service through the airport.

What is the Role of a VIP Lounge Agent?

The main duties of a VIP Lounge Agent are:

  • To meet and greet all guests to the VIP lounge
  • To escort guests as requested throughout the terminal
  • To make sure that the lounge areas are clean and up to standard
  • To deal with any enquiries regarding the flight
  • To replenish food and beverage displays as needed
  • To take care of guests with reduced mobility
  • To co-ordinate with the boarding gate staff when the guest leaves the lounge

Some tasks that you will be required to do are:

  • Administration as appropriate
  • To assist with guest luggage
  • Deal with guest complaints and feedback
  • Service recovery
  • Assist in different lounge areas as needed

Basic Requirements and Qualifications

VIP Lounge Agents should be at least 21 years old and have immaculate personal presentation. A high school education and fluency in English is essential and one other language is preferred. He or she should have no visible tattoos or committed a criminal offence. Customer service experience and either food and beverage or hospitality experience are desired.

Good skills and qualities that a VIP Lounge Agent should have are:

  • Customer service excellence
  • Teamwork
  • Cultural awareness and flexibility
  • Empathy
  • Problem Solving skills
  • Motivation and enthusiasm
  • Patience and diplomacy

Hours, Salary and Benefits

VIP Lounge Agents work shifts and can work any time day or night. Each shift is usually 8 hours, 5 days or nights a week and overtime is often available.

Salary is made up of basic plus overtime and bonuses based on performance.

 

Minimum P.A.

Maximum P.A

VIP Lounge Agent -New

$12,000

$13,000

     

VIP Lounge Agent -with Experience

$15,000

$18,000

Other benefits may include health and life insurance, uniform and laundry expenses as well as annual leave of 30 days. If working for an airline, you may also receive reduced rate travel with the airline.

Future Opportunities

After gaining some experience in the role, you may wish to progress to VIP Lounge Supervisor or VIP Lounge Manager. You can also side step into other lounge positions, such as spa therapist, nanny or VIP Attendant.

How to Apply

You can apply for a VIP Lounge Agent position through an airlines careers website if you wish to work in an airline’s dedicated lounge. Some airports have multi airline VIP lounges, these vacancies will be advertised on the airport website as well as being available on job websites.

Note:

Similar positions can be found in 5 star hotels who have executive lounges for their loyalty card guests.

Useful Websites

http://jobs.flightglobal.com/

http://www.aviationjobsearch.com/

http://jobs.cabincrew.com/

http://www.catererglobal.com/

 

Photo courtesy of http://careersuk.virgin-atlantic.com/

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