Automatic teller machine servicers provide maintenance services to ATM’s round the clock to ensure customers can access ATM services conveniently. They work closely with banks and other money service providers. They also use their skills to ensure they continually upgrade the security of ATMs and reduce users’ vulnerability to crime. A career as an automatic teller machine servicer provides you with an opportunity to combine your knowledge in electronics and computer software. You also play a role in ensuring customers get quality services at ATM machines.
What Do Automatic Teller Machine Servicers Do?
Your job description as an automatic teller machine servicer will include:
- Service and repair of ATM’s
- Replenishing cash and other materials used in the operation on an ATM, for example envelops, receipt rolls and deposit slips
- Collect deposits and ensure the cash available matches a machine’s logs
- Run diagnostic tests on machines to ensure they work properly
- Respond to calls when machines fail
- Ensure that paper and cash do not jam the machines
- Ensure ATM’s dispense the right amount of cash
- Check magnetic readers to ensure they recognize customers and are not tampered with exposing users to fraud
Qualifications that will help you pursue a career as an automatic teller machine servicer include:
- Basic training in electronics for an entry level position
- An associate’s degree in electronic communications, electronic engineering or computer technology with course work in electronics
- Minimum of 2 years experience in an electronics related positioning
- A clean and valid driving license
- Meet qualifications to carry a side arm
Some of the skills that you will require to pursue a successful career as an automatic teller machine servicer include:
- Knowledge on specific computer software
- Personal integrity
- Excellent mathematics skills
- Ability to read and interpret money records
- Attention to detail
- Critical and analytical approach to problem solving
- An in-depth understanding of information technology
- Physical strength and flexibility to enable you lift heavy objects and assume different postures when working
Your work will involve a lot of movement from ATM to ATM. ATM locations vary, while some are located next to a bank or in highly secure areas, others are located in unsecure locations that are prone to robberies. This may require you to carry a firearm.
You will also work with computers a lot especially to ensure the smooth operations of machines. Duties such as reconciling logs and filing inspection reports also require you to work behind the desk.
Physical fitness is important especially when doing physical maintenance on machines. Personal safety is also important.
According to the Bureau of Labor Statistics, job opportunities for automatic teller machine servicers will increase by 4 percent from 2012 to 2022. A majority of employers will hire servicers with knowledge in ATM network security as opposed to individuals with ATM machine knowledge alone.
Different employers offer different employment terms. You can look for an opening from an employer who offers paid vacation, sick days, medical insurance or any other benefits.
You can increase your employment prospects by enrolling in programs that train on computer software security and increase your experience in ATM network security.
If you enjoy working with electrical equipment and computers, you should consider a career as an automatic teller machine servicer as it gives you an opportunity to combine both fields.
Image Source: iStock