Customer service is a field in which individuals are required to deal with the needs of the company’s customers. Their primary responsibilities include offering help and support, developing customer relations and working towards team targets. There are a number of roles in this field, such as Customer Care Manager, Customer Service Executive and Corporate Services Assistant.
When hiring a potential employee in the customer service field, it is important to ensure that the job advert is written concisely and includes details of the business as well as requirements that the candidate must meet. The following is a guide for writing a customer service job using the example of a Customer Service Manager.
The job title is the first and foremost thing that is noticed by job seekers. It is searchable in search engines, job boards and recruitment agencies therefore it should contain the most important key words that potential employees may search for.
It is advised to make the job title as descriptive and information as possible. For this specific role of Customer Service Manager, the job title can potentially be:
· Customer Care Operations Manager
· Customer Service and Sales
· Customer Support Representative
· Customer Service and Care Manager
The job description is a comprehensive overview of the duties, requirements and experience that the candidate should have in order to qualify for a job interview. Employers are advised to conduct a search for important keywords to use within the description to ensure that job seekers are able to search for the vacancy.
Some keywords to use in the job description for a customer service position are listed below:
· Excellent communication skills
· Customer relations
· Results driven