Call centers have seen a huge growth over the past 10 years and the outlook for this sector is extremely promising. Call center jobs can be either work at home (a.k.a. virtual call center) or in offices. An inbound call center is operated by a particular company that administers customers inquiries about certain products. To meet their everyday target of sales, companies may hire in-house agents or contract independent workers.
Here are a few tips to help you land the perfect call center job:
Tip #1: Identify Your Skills to Match the Most Suitable Position
Identify your hidden skills and capabilities before you submit your resume to different companies. Those with sufficient marketing and sales experience have bright opportunities to get hired by multinational brands. If you have an IT background, and are interested in troubleshooting hardware or software problems, then you can consider providing technical support to computer manufacturers.
Tip #2: Update Your Cover Letter and Curriculum Vitae
Applying online saves you time, so submit your resume to multiple websites. Having an updated cover letter and curriculum vitae earns you extra points; these documents give a hint to the interviewer that youre well prepared for the job.
Tip #3: Be Confident
Research the most common interview questions and practice your answers in front of the mirror to increase your confidence. Remember that candidates for customer service centers should have strong communication skills and self-confidence. As a representative of a brand, you will be provided with in-depth information on how to work efficiently, along with the necessary technical training. The training can help to boost your confidence level.
Tip #4: Choose the Right Employer
Here are some of the finest call center jobs that concentrate on work-from-home opportunities, but many of these companies have brick-and-mortar operations as well.
- New Corp: New Corp hires agents from America and Europe. Company pays $7 to $10 per hour to its independent customer care representatives. To apply for this job, you should hold a graduate degree with six months experience, and have exceptional English speaking skills. The companys clients are Best Buy, Lowe’s DirecTV, Walmart, GameStop, AT&T and Gateway. The company hires independent agents and telephone operators.
- Ver-A-Fast: Agents of Ver-A-Fast use a predictive dialer system to make verification calls to the customers, which are primarily from media. The company pays $9 to $15 per hour to its agents.
Tip #5: Show Interest in the Job
A professional customer service center recognizes the significance of hiring the best employees with diverse ideas, experiences, and cultures. This allows the companies to consistently deliver superior service to their global clients. Genuine interest in the job can help you secure your position for a long time as initial hiring is on contract basis of three months; this is why you should give value to your work and input extra effort to become a prominent representative.
Like various other jobs, career opportunities in call centers start from entry-level positions; paying a relatively low salary. But it is your performance and dedication that will decide your future goals. If you keep the above tips in mind, you can retain performance-based premiums in addition to the fixed salary which is around $200-$300 for inexperienced individuals.