How to Become a Betting Shop Manager

If you are passionate about sports and mathematics is your academic strength, you may consider becoming a betting shop manager.

Betting shop managers are people who serve customers and handle bets on a variety of sporting fixtures. Their primary job is to accept bets from customers and pay out winnings.

Job Description

As a betting shop manager, you are expected to perform various tasks such as:

  • Collection of payments for bets
  • To give information about odds
  • To pay out winnings to the customers
  • Balance the takings at the end of the day
  • Keep the counter neat and tidy
  • Cash management
  • To ensure all the systems: satellite and video, are working perfectly
  • To operate the computerised betting and till systems
  • To ensure that correct betting odds and results are being shown on digital display boards
  • Restocking of supplies such as betting slips, stationary, odd sheets
  • To explain different betting permutations to customers
  • To meet profit targets
  • To watch for any suspicious betting patterns or under-age gambling

Working Hours and Environment

You generally work seven days a week between 7am and 10pm. You may work full-time or part-time. In this job, weekends are expected to be your busiest time. You might be required to wear a uniform while on job. You generally work behind the betting counter and operate a computerised betting system.


Earnings for betting shop managers:  £20,000 to £30,000 a year.

Source: nationalcareersservice


You don’t need formal qualifications to become a betting shop manager but it is advantageous to have GCSEs (A-C) in Mathematics. You must be at least 18 years of age to work as a betting shop manager.

Some employers might include a Mathematics test as part of their recruitment/selection process.

You may be encouraged by your employer to work for various qualifications such as:

  • Level 2 NVQ Diploma in Gambling Operations
  • Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism.


In this job, you are generally trained on-the-job under the supervision of experienced staff. You are trained in various areas such as:

  • Betting counter operations
  • Customer service
  • Cash handling
  • Calculating winnings
  • Company procedures
  • Product knowledge (for example, sporting events).

To move further up the career graph, you may consider working towards various industry qualifications such as:

  • Level 2 NVQ Diploma in Gambling Operations
  • Level 3 NVQ in Gambling Operations
  • Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism

Skills and Interests Needed

To become a successful betting shop manager, it is vital that you demonstrate the following:

  • Excellent customer service skills
  • Good with numbers and quick in calculations
  • Cash handling skills
  • Proficiency in working with computers
  • Flexible approach
  • Honesty and reliability
  • Interest in sports
  • Good inter-personal skills

Career Prospects

After gaining significant experience, you may be able to move into telephone and online betting. You may even consider finding employment with firms that handle overseas betting. For this you need to have excellent bilingual skills.

It is important to note that in this profession, you must be very serious to follow all codes and rules of the law else your license may be cancelled.





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