How to Become a Gaming Manager in the US

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The gaming or gambling industry is thriving. According to the American Gaming Association, the industry recorded an annual revenue of $37.34 billion in 2012, which represents a 4.8 percent increase from 2011. Gaming managers play an important role in keeping casinos and other gaming establishments profitable. They work to create a conducive gaming environment. If you possess excellent skills in personnel management and customer service, this is a career that could interest you.

What Do Gaming Managers Do?

The primary duties of gaming managers include:

  • Supervising gaming personnel, including slot technicians and professional odd makers
  • Ensuring players follow all the gaming rules
  • Resolving conflicts between game players
  • Maintaining the security of the casino by ensuring surveillance systems are working properly
  • Ensuring compliance with gaming rules and regulations
  • Tracking the casino’s day-to-day cash flow.

Work Environment

Many gaming facilities operate 24 hours a day, all week long. This means gaming managers typically work on a shift system.

Unlike most management jobs where holders spend their day sited in an office or attending meetings, gaming managers are often on their feet monitoring gaming activities.


On average, how much do gaming managers make in a year? Find out below:


Mean Annual Wage

Gaming managers


Source: Bureau of Labor Statistics

Entry Requirements

Unless under special circumstances, it is hardly possible to walk out of college and become a manager. It typically takes a combination of relevant work experience and the right education to become a gaming manager. As such, you should complete the following steps:

  • Earn an associate’s or bachelor’s degree in casino management or a closely related field
  • Obtain a license from your state’s gambling commission or control board - This includes paying a licensing fee and submitting photo identification details
  • Find work as a gaming supervisor- This position enable to gain some work experience

Below are some of the universities that offer undergraduate degree in casino management:

Important Qualities

To succeed as a gaming, you must have the following essential skills:

  • Excellent customer-service skills
  • A friendly personality
  • Strong personnel management skills
  • Strong skills in conflict resolution
  • Good decision-making skills
  • Good skills in budgeting and financial management
  • A superb mastery of all the games played in a casino
  • A good understanding of the gaming industry
  • Good math skills
  • Communication and organizational skills.

Career Development

After getting hired as a gaming manager, you will undergo on-the-job training to improve your management skills and understanding of the casino’s rules. Thereafter, you can embark on taking steps to take your career to the next level. This involves:

  • Pursuing a master of business administration in casino or resort management
  • Securing membership in the American Gaming Association
  • Gaining vast management expertise

Job Opportunities

Apart from casinos, qualified gaming managers can find jobs in the following places:

  • Cruise ships
  • Betting parlors
  • Bingo halls
  • Providers of electronic gaming systems

With a master’s degree and vast work experience, you could advance to find management jobs in large hotels and resorts. With sufficient start-up capital, you could also establish your own casino or any other gaming facility.

Finally, the Bureau of Labor Statistics estimates a 7 percent job growth for gaming managers through 2022. Although this does not meet the 11 percent average growth rate for all jobs, the increasing popularity of gambling establishment will result in a gradual rise in the demand for gaming managers.

So if you have an interest in contributing to the growth of the gaming industry, maybe this is the job for you.