When you go to a restaurant, hotel or resort, you expect to have a pleasant dining or lodging experience. It is the job of hospitality managers to ensure your expectations are met. This career fits people with a friendly and generous attitude, and great leadership skills.
See Also: Diversity in the Hospitality Sector
1. What Do Hospitality Managers Do?
Their duties include:
- Hiring and supervising staff that includes food service managers, culinary specialists and room attendants
- Delegating supervisory tasks to middle-level managers
- Developing and implementing innovative strategies to improve guest experience
- Resolving escalated guest complaints
- Interacting with guests to gather their views about the facility
- Attending conferences and industry events to market the brands they work for
- Organizing training programs for employees to help improve their guest service skills
- Overseeing hospitality purchases and controlling costs
- Monitoring trends in hospitality technologies
- Ensuring the facility is clean and secure at all times.
It is essential to note the in many small and medium-sized hospitality businesses, hospitality managers also double up as restaurant or hotel managers. Some large facilities, however, have hospitality managers whose sole focus is to improve guest experience.
2. Work Environment
Because hospitality businesses typically operate for longer than the standard business hours, it is common for hospitality managers to work for more than 40 hours a week, including evenings and weekends.
Increasing the level of interaction between customers and hospitality managers is one sure way of improving guest experience. This means modern day hospitality managers spend more time walking around a facility than they do in their offices.
According to Indeed, hospitality managers earn an average annual salary of $48,000.
4. Entry Requirements
To become a hospitality manager, you need to earn an associate or bachelor’s degree in hospitality management. Some of the concepts you will learn include:
- Food safety and sanitation
- Restaurant and hotel management
- Restaurant and hotel marketing
- Hospitality accounting
- Hospitality cost control
Some of the institutions offering undergraduate programs in hospitality management include:
Beyond the education, you need substantial work experience to get hired as a hospitality manager. Upon graduation, you will certainly start in middle-level management positions such as dining manager or food service manager in order to gain the experience required to rise to this position.
5. Important Qualities
To be a competent hospitality manager, you need:
- Strong skills in personnel management
- Great customer service skills
- Strong problem-solving skills
- A good imagination to come up with creative ways to improve guest experience
- Strong analytical skills to assess the efficiency of hospitality operations
- Teamwork skills
- Skills in relationship building (Patience, politeness, friendliness, and smiley)
- Good communication skills
- The ability to motivate your staff
- The ability to prioritize tasks
- The ability to develop a personal sense of image
- Good business skills
6. Career Advancement
To improve your competence and prospects of taking your career to the next level:
- Pursue the Certified Hotel Administrator certification from the American Hotel & Lodging Educational Institute.
- Secure independent membership in the International Hotel and Restaurant Association – this will keep you abreast of industry news.
- Pursue a master’s degree in hospitality management or business administration.
7. Job Opportunities
The employers of hospitality managers include:
- Cruise ship companies
- Amusement parks
- Country clubs
- Convention centers
As an experienced manager with advanced academic credentials, you can advance to become the general manager of a restaurant or hotel chain.
According to Jobs.net, the hospitality industry is one of the fastest growing professions, both domestically and abroad. The industry also offers a variety of employment settings, so finding a job (as long as you have the right education and experience) should not be a worry.
So if you love seeing people satisfied and pleased, maybe you are destined to be a hospitality manager.