Every employee needs some basic skills to be productive at the workplace. This refers not only to ‘hard skills’ such as technical skills and literacy, but also ‘soft skills’ like empathy and listening skills. Therefore, it is very important to ensure that your new staff members possess the skills which will enhance their effectiveness.
However, before you begin imparting skills to your new employees, you need to carry out a training needs assessment. Once you have identified their strengths and weaknesses, you can then come up with an appropriate training plan.
Here are some of the skills which would be valuable for your new staff:
1. Communication skills
Regardless of their role, your new employees should be able to communicate effectively. First, make sure they are able to read and comprehend your organization’s mission and vision statement, as well as their job description. You should also impart the necessary writing skills, which will help them write reports or compose emails effectively. Finally, your new employees will also need to learn speaking and listening skills, which will come in handy when communicating with customers or colleagues.
2. Time management and organizational skills
Time management is very important for the success of any organization. While some people are more alert and active in the morning, others are at their peak in the evening. Help each of your new staff members to identify their most productive hours of the day and encourage them to spend this time on the most important projects and tasks. Such time should not be wasted on low value tasks like making phone calls or checking mail. You should also teach basic organizational skills like prioritization, filing, managing email and using to-do lists. This will help them manage their workload more effectively.
3. Problem solving
Assess the problem solving skills of your new staff members. Can they identify problems and think of potential solutions? Are they able to evaluate solutions and execute the best idea? Once you have this information, you can then teach appropriate problem solving techniques.
4. Interpersonal skills
Since your new employees will be part of a team, they should learn how to work well with others. Therefore, they will need to build qualities like supportiveness, positivity, empathy, conciliation and emotional intelligence.
Creating a training program
After carrying out an evaluation, you will then be able to create a training program which meets the needs of your new employees. This program could be carried out using several approaches:
- Mentoring – This is a very effective method for ensuring accelerated learning. It involves linking new staff members to more experienced colleagues. However, for such a relationship to be effective, you need to ensure that the experienced employees possess proper mentoring skills
- Active training – This involves imparting skills through formal training sessions. This could be in-house trainings or business retreats
As you teach your new employees new skills, you need to monitor their progress on a regular basis. Using different monitoring techniques, find out if there is any improvement in their performance. This will show you if your training programs are bearing fruit.
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