How many usernames and passwords do your employees have? How many do they remember? And how often do they have to change them all? At the end of the day, there are only so many dates, dead cats, canaries, dogs names and memorable combinations of numbers and letters we can all keep track of. And constantly having your staff reset passwords—either by policy or because they frequently forget— costs your business time and money.
You want identity and access management to work as well for employees as is it does for the needs of the company.
While cloud-based applications provide many business benefits including lowering capital expenditures, they can also drive up operational expenses by requiring more administration and lowering employee productivity due to more application login-ins, password resets and helpdesk calls. Single sign-on eliminates much of this overhead, increasing the overall ROI of cloud-based applications. Because SSO removes barriers to using cloud applications, it can also dramatically increase user adoption rate.
A simple and elegant solution to this dilemma is enabling secure SSO through federation.
Federation is based on the notion users can authenticate once with their organization and that authentication is good for all other applications that the users are authorized to access. Rather than storing and forwarding many usernames and passwords like most cloud-based SSO products, Federation uses standard encrypted tokens to share the users’ authentication status and identity attributes to facilitate access to applications.
Federated SSO enables a trust relationship between the organization and the application vendor. When the user accesses the application, the user’s identity is transparently and securely passed to the application vendor.
Here are five reasons that your company should seriously consider moving to secure single sign-on (SSO)–and why you should urge your application vendors to move to a secure, standards-based approach too.
- Enhance customer engagement
- Answer BYOD and mobile access demands
- Lower costs
- Improve security
- Increase productivity
And if these five items listed previously don’t convince you of the convenience of a single-login…. Well, how about the fact that it will save you money.
When employees call the helpdesk for assistance with password resets, the company incurs helpdesk costs in addition to lost employee productivity. In fact, helpdesk password resets cost on average $30 per employee per reset.
Also consider that some SaaS and BPO vendors charge their customers for password-reset calls. One large application outsourcer reports that it bills customers one million dollars a year just for password reset issues.
Yes, you just read correctly it’s up in the millions. So, you and your company might want to consider a single-login for your multi-platform business. You will also improve security.
Think about it…when the number of applications running outside of an organization’s firewall increases; so does the risk of password theft. The more unique usernames and passwords a user must memorize, the higher the chance they will choose easy-to-guess passwords (“password fatigue”). Also, the chance is greater that they will store those passwords in places they can easily be stolen.
So, it’s a no brainer…. With a single-login system you will save money, and you can rest assured that your security level will be significantly higher compared to multiple passwords on various platforms.