Knowing how to treat your employees with fairness and respect is something you would assume most mangers would know. Unfortunately, this is not the case. When staff turnover is high, do management really care? No, because there is such a huge demand for jobs that a person’s position can be filled the very same day they quit! When an employee hands in their notice, the first reaction on most managers’ minds is “How fast can we fill this position?”, rather than, “What caused the employee to leave?”
Whether you like to admit it or not, having a high staff turnover is not only bad for business but it also has a damaging effect on the morale of your company. To prevent damage to your company’s reputation (and your reputation as a manager), it is imperative that you develop a management style that allows you to incorporate a fair but strict approach.
Knowing their strengths will make you stronger
Get to know your staff, even if it means helping them out on tasks they are responsible for, holding office parties, or conducting regular (informal) appraisals. Once you know what each employee’s strengths are, you will be able to utilize them to the benefit of both the company, and the employee. For example, you may find that Joe in HR is a great sales person with a passion for selling, by using his strengths; you can boost your sales team and increase Joe’s job satisfaction.
Be more understanding
There will be times when your employees have problems, both in work and in their personal lives. As such, there will be times when you need to be as understanding about the personal problems as you are about the work related problems. Employees who feel that they cannot approach you about issues that are affecting their work and overall job satisfaction, will mean that you have many staff who simply suffer in silence…until they get the courage to hand in their notice.
You need to allow your staff the opportunity, in a controlled environment, to speak with you about their progress and job satisfaction. And what better way to di it than by holding regular appraisals. This should be done on a one-to-one basis, every 2 months, and you should keep notes on each meeting to assess the progress of each employee. More often than not, managers fail to listen to their staff and rarely have the time to have individual meetings with them.
Train your staff up
The worst thing you can do as a manager is to leave your employees rotting in a corner. Ok, not quite rotting, but working every day without learning any new skills or gaining any new knowledge. Their minds will wander off the job, they will lose their creativity, and they will become increasingly bored. It is not fair to expect the best from your staff when you do not invest the time or resources into training them up.
Overall, there are many approaches you can take to treating your staff with fairness and respect, but through simple steps such as staff appraisals, understanding their needs, and playing them to their strengths, you can quickly develop a productive and happy workforce.