A lot of people associate Starbucks with that warm cup of coffee and caffeine buzz but for others, a career opportunity calls to mind. Working for your favourite coffeehouse sounds like a prospective idea. To be accepted as a barista at Starbucks requires a lot more than expected. At the end of the day, it’s not just coffee, it’s Starbucks and they seek a lot from their candidate employees.
What does it take to get hired by Starbucks?
What you’ll need
The typical age of a barista is usually between 19-24 so if you fit in with that category, you have more chance at being hired by Starbucks. The coffeehouse mainly focuses on human connection. That means candidates need to be able to provide top-notch customer service. You should have the skill to work in teams and deal with various kinds of customers, so make sure your personality is friendly, down-to-earth, positive and outgoing. Most importantly, you need to smile, as do all cashiers and baristas. Can you initiate conversations with complete strangers? Starbucks wants to “uplift the lives of their [our] customers” therefore communication is key.
You’re going to be dealing with people from all walks of life. Not only does this mean you have to be a people-person but it also requires you to be patient, firm and insensitive. Starbucks employees deal with a lot of insults and verbal abuse so if you find yourself screwing up that espresso and receiving a mouthful from a customer, you’ll need to hold back those tears. In other words, you can only work for Starbucks if you’re a tough cookie. Harsh, but true.
Along with work experience, education, professional achievements and accomplishments, your resume should also include your hours of availability and a list of a few locations that you might be willing to work at. Starbucks will pass your application around to stores close by. If you have worked in the food industry before, drop that on your resume, too!
Ensure that your objective is geared to Starbucks and the position you are applying to and double check your spelling before handing it in. If you are applying face to face, then give your application and resume to the manager, whilst maintaining a bright and upbeat attitude. This will almost always guarantee you an interview.
If you have passed to the interview stage, consider yourself lucky. According to Business Insider, Starbucks accepts just over 1% of its applicants! In order to truly master the Starbucks interview, you need to do your homework. Knowing the names of each drink by heart will not get you hired by the coffeehouse. Be up to date by reading the company news and mission statement and be aware of its competitors. LinkedIn always does wonders so before you head to the interview, research the team and discover their background and experience.
Starbucks prefer to hire well-groomed and appropriately dressed people so make sure your outfit is suitable. The interviewer will also size up how prompt you are, how friendly you are as well as your listening skills. If you haven’t already been given a free Starbucks drink, then make sure to have one in your hand – show that you are a true customer.
Make certain that you can answer the following questions that may or may not arise during the interview:
- Why do you want to work at Starbucks?
- What are your career goals?
- What are your strengths and weaknesses?
- What kind of challenges have you encountered at your previous job and how did you overcome them?
- How would you handle an angry customer?
- If you saw a co-worker being unethical or doing something illegal, what would you do?
Remember, Starbucks care for customer service so try your best not to come across as nervous. They want to hire someone who’s confident and bubbly.
Starbucks sometimes have job fairs. This is a great opportunity for any hopeful employees to get on-the-spot interviews instead of being amongst a stack of papers in the waiting list. It’s also recommended that you apply for a Starbucks job during heavy seasons like early summer or Christmas time when employees are away and people are most likely to leave the company.
Sipping on your favourite Starbucks latte just isn’t enough. You want to eat, sleep and breathe Starbucks. You want to be that person behind the counter. Getting hired by Starbucks is easier said than done however it can be successfully achieved with a little preparation, knowledge and confidence. You’ll be saying Thanks A Latte in no time!