If you’re a customer service professional, you’re going to need a winning résumé to bag the job. And with so much competition applying for the same role, you’ll need to clearly showcase why you’re the perfect match.
But if you haven’t got a clue where to start, don’t worry!
We’ve scanned the web for the best résumé examples and pulled them together in this list to show you how to clearly outline your skills and experiences to make sure you land an interview for the job of your dreams.
Without further ado, here are the 10 best customer service résumé examples.
1. Student résumé
If you’re fresh out of high school, you’ll probably have little to no work experience to showcase your skills and explain why you’re ideal for the role. With an in-depth and explanative summary, this example showcases how you can hit those targeted keywords without having much experience. The emphasis is then placed on your transferable and industry-specific skills, rather than education and previous employment, followed by your educational achievements and hobbies.
While the template’s design could be more attractive, the layout is what should be taken away from this example. By following a similar format, you’ll be able to create a job-winning student résumé in next to no time.
2. Call Centre Representative
As a call centre representative, much of the focus should be on showing that you can work well with difficult customers and that you have the skills to handle tricky situations as well as a hectic work schedule.
As illustrated in the example above, there’s no need to write a lengthy career summary. Instead, you can get straight to the point by showcasing why you’re a great call centre representative. You can back these claims up further by adding stats, including call times and the average number of cases dealt with during one working day.
In terms of layout, you can choose an infographic-style résumé with clear sections that allow for short and to-the-point explanations.
3. Sales Assistant
If you work in retail, you need to highlight your hard and soft skills before listing your work experience. In general, you’ll need to show that you have a great work ethic, excellent time management skills, impeccable customer service skills and a genuine interest in the type of retail job that you’re applying for.
That said, which résumé format you use for this kind of résumé depends on your experience. If you have relevant experience, for experience, a chronological format résumé (like this example) will work well. However, if you have large gaps in your employment history or you’re changing careers, a skills-based résumé might be better.
4. Food Service Specialist
As with any application, you’ll need to tailor your résumé to the role you’re applying for. If you work in the food service sector, for example, you’ll need to show that you have all the relevant skills needed within the industry, including as stock and supply management, stocktaking, customer service, cleanliness and hygiene, invoicing, and handling cash receipts.
If you have a depth of experience, avoid a monotonous and repetitive résumé by listing your most recent jobs first, and then group your oldest roles under a title called ‘Previous Experience’ without any further descriptions.
If you’re early on in your career, you’ll need to use a professional résumé template with a two-column design. Like the example above, the two-column format uses the optimal amount of space and allows you to highlight your most important skills and it keeps the length within a single page.
The applicant in this example has showcased her area of expertise first, proving that she has the technical skills needed to work as a cashier. She then proceeds to list her personal skills and work experience. One thing we would recommend doing differently here is to list your contact details at the top of the document to ensure that the hiring manager doesn’t have scramble around to find a way to get in touch.
6. Flight Attendant
Securing a job as a cabin crew member can be tricky, so to ensure you get selected, you’re going to need a professional résumé that successfully showcases why you’re ideal for the role.
This flight attendant résumé is clearly optimised for a role with popular airlines and is a great example of what you should include if you’re a cabin crew member.
While most résumé writers advise against including a photo in your résumé, this rule doesn’t quite apply to flight attendants. As the role is heavily based on your appearance (height, weight, body type, etc), it’s generally advised to include a professional photo of yourself along with any other necessary requirements like swimming ability and arm reach.
7. Mid-Level Customer Service RepresentativeGet the template
If you’re a mid-level customer service representative with a lot of experience under your belt, then you’ll need to highlight your achievements with statistics to back up your claims.
This example, based on one of our many professionally designed résumé templates, does just that. With easy-to-follow examples and valid percentages, the applicant gets straight to the point by fully utilising the space on their résumé. With clear headers and sections, this template is visually appealing, too, as it allows the reader to easily navigate and skim all parts of the document.
8. Front Desk Manager
As a front desk manager, you’ll need to offer far more than good customer service. Along with great communication skills, you need to have patience, good time management skills and the ability to guide others while working under pressure.
To showcase that you’re all these things across one or two pages, you’ll need to highlight only your most important work experience and skills. This résumé example illustrated uses a combination format to address the variety of skills that any applicant could bring to the role by using icons and headers to ease the reader.
9. Tourism Manager
In any travel role, it’s important to show statistics that prove your achievements and conversion throughout your employment history. As you will note in this example, the applicant has dedicated a section at the top of the document to highlight these successes.
While customer service is key in any tourism role, so too is great attention to detail and organisational skills. This example shows how the applicant includes industry terms and keywords effortlessly throughout their résumé.
By taking a glance at this résumé, it’s clear that the applicant has been slaying the world of customer service. They use space at the top of the résumé to highlight what sets them apart from other applicants, making it clear that they have a real passion for mixology and hospitality.
By analysing further, we can see that they have a clear understanding of how the business functions from stocktaking to invoicing and service. With direct statements and clear-cut skills, we can tell that this is an experienced professional ready to grow and advance within a new role.
Now that you’ve seen a handful of great résumé examples, you should be inspired to start working on your own. All you need to do is jot down your work experience, identify your strengths and list your achievements.
That said, if you really don’t know where to start, consult our expert résumé writers and let them to write your résumé for you!
Are you skilled in delivering impeccable customer service? Do you have any other résumé tips you’d like to share? Let us know by dropping a comment below.